1. Introduction
This policy explains what information RentToll collects when you use the platform, why it is collected, who it may be shared with, and how long it is kept. It applies to browsing, account creation, listing, booking and messaging on RentToll.
2. Information we collect
Account information: your name, email address, mobile number where you provide or verify one, your sign-in method, and the profile details you give during onboarding such as your user type, rental interests and primary emirate.
Verification information: where verification is required for owners or businesses, the documents you upload — for example an Emirates ID or trade licence — and their review status. These documents are stored privately and are visible only to you and to RentToll administrators reviewing them.
3. Transaction information
When you list or book, RentToll records the details needed to operate and evidence the rental.
- Listings you publish, including photos, pricing and availability
- Bookings, rental dates, extensions and cancellations
- Payment records and their status, and deposit amounts and status
- Refunds and any deductions applied following a dispute
- Handover and return records, including condition notes and photos
- Delivery preferences and the location details needed to complete a handover
4. Communications
Messages you send through the platform are stored so both parties and, where necessary, RentToll can refer to what was agreed. Support conversations and booking notifications are also retained.
Messages may be automatically scanned for contact details and external links so they can be masked or flagged before a booking is confirmed.
5. Technical information
Standard technical information is processed when you use the site: device and browser type, server log data including IP-derived information, and essential cookies or equivalent local storage used to keep you signed in and to preserve what you were doing before signing in.
If you allow location access for 'near me' search, your approximate position is used in your browser to sort results by distance.
6. How information is used
Information is used to operate the marketplace, specifically to:
- Create and secure your account and personalise what you see
- Publish and manage listings and availability
- Process bookings, payments, deposits, extensions and refunds
- Enable messaging and support between renters and owners
- Review verification documents and prevent fraud and misuse
- Investigate damage reports and disputes using booking records
- Send service notifications about your bookings and account
- Improve the platform and meet applicable legal obligations
7. Payments and financial information
Card payments are handled by RentToll's payment provider. Card numbers are entered with that provider and are not stored by RentToll; RentToll keeps the transaction record — amount, currency, status, provider reference and what it relates to — so bookings, deposits and refunds can be reconciled.
8. Identity and verification information
Verification documents are processed only to confirm identity or business status, to assess eligibility to list or receive payouts, to prevent fraud, and to meet legal or payment-provider requirements. They are held in private storage, are not shown on public pages, and are not used for marketing.
10. Communication and contact privacy
Your phone number and email address are not shown on public listing pages or in chat. Conversations happen in the platform, and contact details in messages may be masked until a booking is confirmed and direct contact is genuinely needed for handover.
12. Data security
RentToll uses reasonable technical and organisational measures to protect data, including encrypted transport, row-level access rules in the database, private storage for verification documents, and administrator-only access to sensitive records.
No online service can be completely secure, so RentToll does not claim that data is absolutely protected. Please use a strong, unique password and tell us promptly if you believe your account has been accessed by someone else.
13. Data retention
Information is kept for as long as it is needed to provide the service and then for as long as required for legitimate business or legal reasons — including maintaining transaction and tax records, preventing fraud and repeat abuse, and resolving disputes that may arise after a rental ends.
14. Your rights and choices
You can view and update your profile information, emirate and rental preferences at any time from your account. You can control which service notifications you receive where an option is offered.
Subject to applicable UAE data protection requirements, you may also ask for a copy of the personal data RentToll holds about you, ask for inaccurate data to be corrected, or object to particular processing. Requests are handled through the contact routes in section 19.
15. Account deletion
You can request deletion of your account. Active bookings must be completed or cancelled first, and any held deposit resolved.
Some information must be retained after deletion — transaction and payment records, verification decisions, dispute records and fraud-prevention signals — where it is needed for legal obligations, accounting, or to resolve a matter already raised. Retained data is limited to what is necessary for those purposes.
16. International data processing
RentToll uses cloud hosting, database, storage and payment providers that may process or store data on infrastructure located outside the UAE. Where that happens, the data remains subject to this policy and to the contractual terms in place with those providers.
17. Third-party services
Third parties used by RentToll — including payment providers, delivery partners, verification providers, protection or insurance providers, and infrastructure providers — operate under their own privacy policies for the data they process as controllers. Please review their policies where you interact with them directly.
18. Changes to this policy
This policy may be updated as the platform develops. The current version and the last updated date are shown at the top of this page (version 2026-09-01). Material changes will be communicated through the platform before they take effect where required.
19. Contact
Privacy questions and data requests can be raised through the support channels shown in the RentToll footer and Help & safety pages, or from within your account so the request can be matched to your records.
RentToll's final legal entity and registered privacy contact will be published here once confirmed.
These pages are RentToll's platform policies written for our current product. They are not legal advice and should be reviewed and approved by a qualified UAE legal professional against RentToll's final legal entity, payment and insurance arrangements, and applicable UAE law before being relied on in a dispute.